Refund & Cancellation Policy
Last updated: September 1, 2026. We want you to reserve your voyage with total confidence. Review our cancellation schedules and protection guarantees below.
90-Day Free Cancellation
Receive a 100% cash refund with zero penalties when canceling 90+ days prior.
Fast 3–5 Day Processing
Approved refunds are credited directly back to your original payment method in 3–5 business days.
Flexible Cruise Credits
Future Cruise Credits never expire and can be applied toward any ship or global destination.
Standard Voyage Cancellation Schedule
Refund amounts are calculated based on the number of calendar days between your official cancellation notice and the scheduled departure date:
| Cancellation Notice | Cash Refund | Cruise Credit Option | Tier Status |
|---|---|---|---|
| 90+ Days Prior to Sailing | 100% Full Cash Refund | 100% Future Cruise Credit | Best Flexibility |
| 60 – 89 Days Prior to Sailing | 75% Cash Refund | 100% Future Cruise Credit | Flexible Credit |
| 30 – 59 Days Prior to Sailing | 50% Cash Refund | 75% Future Cruise Credit | Standard Tier |
| 15 – 29 Days Prior to Sailing | 25% Cash Refund | 50% Future Cruise Credit | Late Stage |
| 0 – 14 Days Prior to Sailing | Taxes & Port Fees Only | Covered with Travel Shield | Shield Protected |
* Note: Port taxes, government security fees, and pre-purchased baggage transfer surcharges are always refunded in full (100%) for any canceled sailing regardless of timeline.
Book My Cruise Travel Protection & Medical Shield
When you select the Travel Protection Shield during reservation checkout ($89/guest), you are protected against unforeseen illness, job commitments, family emergencies, or travel delays:
1. Shore Excursions, Spa & Dining Add-ons
- Independent Shore Excursions: Fully refundable up to 24 hours prior to the scheduled port arrival time with zero cancellation fee.
- Specialty Dining & Spa Appointments: Fully refundable if canceled at least 12 hours in advance via the onboard guest app or concierge desk.
- Beverage & Wi-Fi Packages: 100% refundable at any time prior to ship embarkation.
2. How to Request a Cancellation
You can initiate a cancellation or date transfer quickly through either of these methods:
Navigate to your stored trips to view reservation details and click "Request Cancellation".
Go to My Trips Portal →Call or email our reservation team with your Confirmation Number for rapid priority assistance.